Cassandria — Refund & Cancellation Policy

Last updated: 13 July 2026

1. Atlas Professional (€49/mo) and Descriptive Feed (€199/mo)

• 14-day money-back guarantee on the first subscription payment: full refund on request, no questions asked → cassandria@hendekaorchestra.com.
• Cancel any time; access continues to the end of the paid period; no partial refunds after the 14-day window except mandatory law.
• Material service reduction → pro-rata refund on request. Termination by us without your breach → pro-rata refund.

2. Custom Dossier (from €490, one-time)

• Full refund any time before work begins (work begins at written scope confirmation).
• At scope confirmation you are asked to tick: *"I expressly request that work on my custom dossier begins during the 14-day withdrawal period. I acknowledge that if I withdraw before delivery I will pay a proportionate amount for the work already performed, and that once the dossier is delivered the service is fully performed and the right of withdrawal is lost."*
• After delivery, the dossier is non-refundable except for material non-conformity with the agreed scope (remedy: correction first, then price reduction/refund).

3. Pilots (quote-only)

Governed exclusively by the individual written agreement; this policy does not apply unless incorporated there.

4. EU/EEA consumer withdrawal right (14 days)

Products target professionals, but consumer purchases keep the 14-day withdrawal right:

• Atlas/Feed checkout checkbox: *"I expressly request immediate access to the service and I acknowledge that if I withdraw within 14 days I will pay a proportionate amount for the service already provided, and that I lose the right of withdrawal once the service has been fully performed."* Without this consent, access starts after the 14-day window. (The voluntary 14-day money-back guarantee in §1 is broader and applies in any case.)
• Our voluntary 14-day money-back guarantee (§1) is broader than the legal minimum and covers business purchasers too.
• To withdraw: email "withdrawal" within 14 days; refund within 14 days to the original payment method.

5. Stripe disputes and chargebacks

Contact us first — legitimate refunds are settled directly. Dispute evidence: access/delivery logs, checkout consent records, scope confirmations, correspondence. Fraudulent chargebacks → suspension; genuine consumer rights never treated as fraud.

6. Contact

cassandria@hendekaorchestra.com